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DID you know that ZIMRA launched its e-services solution on the 26th of June 2015?
E-services is the provision of services via the internet.

Application for the e-services account
With the introduction of e-services, existing taxpayers create a login profile to gain access to the ZIMRA e-services platform, obtain a pin from ZIMRA and login to complete the registration process.

Taxpayers applying for new registration create a login profile, log in and proceed to apply for business partner registration.

Processes now available on e-services portal
–    Online application for Business Partner numbers
–    E-filing of VAT, PAYE, Income Tax (ITF12C), Presumptive Taxes and Withholding Taxes (except for ATM levy) returns
–    Online application for Tax Clearances Certificate
–    Display of returns submitted
–    Display of Statement of Account

Steps in the e-services process

Step 1: Application for e-services account
–    Type http://efiling.zimra.co.zw on internet browser
–    Click “Register”, complete and submit form provided
–    An email is immediately sent to e-mail address specified on application form.
– Click on URL as instructed to activate account.

Step 2: Obtaining a PIN from ZIMRA (only applicable to clients who already have a BP number)
–    Visit nearest ZIMRA office for PIN
–    Note that identification and authorisation letter from organisation required to collect PIN.

Step 3: Access to ZIMRA e-services portal (My ZIMRA page)
–   Type http://efiling.zimra.co.zw on internet browser
– Click on Login, enter email address and password
– On screen that comes up, select one of the following:

a)    If ALREADY registered with ZIMRA and ALREADY have a Business Partner Number, select the heading “I have a Business Partner Number”:
–    Type in BP Number (beginning with a zero) and PIN
–    Click on Continue
– Login again to access the portal, also known as “My ZIMRA page”.

b)    If NOT registered with ZIMRA and DO NOT have a Business Partner Number, select heading “I do not have a Business Partner Number”:
–    Complete all required information and submit application for business partner registration.

Online submission of returns
Type http://efiling.zimra.co.zw on Internet Browser and log in
–    Click on heading “MANAGE SERVICES”, select Submissions and choose requisite tax head
–    On Tax Period, drill down to select appropriate tax period
–  Complete the return
–    Click Next to go to attachments (for VAT returns, attach input tax schedule in excel format ONLY)
–    Click Next to go to Finish tab, sign-off and Submit

Application for Online Tax Clearance certificate (ITF263)
–    Type http://efiling.zimra.co.zw on Internet Browser and log in
–    Click on heading “MANAGE SERVICES” and select Submissions
–    Select “General Tax Clearance” “General Tax Clearance” again,  and click on “Submit”
–    Go to “My History”, select “My Submissions” and check status
–    If status says “Committed”, click on “View Document” and print the tax clearance.
–    If the status says “Failed” contact nearest ZIMRA office for assistance.
–    Type http://efiling.zimra.co.zw on Internet Browser
–    Click on Validate Tax Certificate
–    Enter details on the form

Please note that all taxpayers who were specified to be on self-assessment are supposed to lodge a Self-Assessment return –ITF 12 online by 30 April 2016.

Disclaimer
This article was compiled by the Zimbabwe Revenue Authority for information purposes only. ZIMRA shall not accept responsibility for loss or damage arising from use of material in this article and no liability will attach to the Zimbabwe Revenue Authority.

To contact ZIMRA:
WhatsApp line: +263 782 729 862.    Visit our website:  www. zimra.co.zw. Follow us on Twitter: @Zimra_11. Like us on Facebook: www.facebook.com/ZIMRA.11. Send us an e-mail: [email protected]/[email protected]. Call us (Head Office): 04 –758891/5; 790813; 790814; 781345; 751624; 752731.